FAQS
Exchange Related
What is the time to claim Exchange ?
You have 3-4 days from the date of delivery to claim for the exchange.
What are the certain factor which will create no exchange ?
- The product is damaged, stained, defected or incomplete.
- The product/s must be used, in the original packaging with labels and protective stickers attached.
Payments Related
How can I pay for my Order?
You can pay for your Order via three payment methods:
Cash on Delivery – available nationwide for Orders (Pakistan only)
Online Payment – Easy Paisa & Jazz Cash
What do I do if my payment fails?
In case of a payment failure, make sure that the payment information you have provided is accurate.
Refund Related
When will I receive my refund?
Refunds may be allowed in exceptional cases. Payment will be transfer wthin 14 Days .
Shipping & Handling
What is the delivery time for my Order?
Your Order should be delivered within
1-2 days for Karachi, Lahore and Islamabad.
2-3 days for major cities(Islamabad,Lahore,Multan,Hyderabad )
3-4 days for other cities.
For more information please check our Shipping Policy.
What manner of shipping do you use?
Our packages are delivered via overnight and over land by leading third party courier companies.
What should I do if I have missed my delivery?
Our courier delivery partners will make 2 attempts to deliver your parcel. Kindly ensure that the address, state and city while placing an Order given is accurate.
Can I get the Shipping or Billing Address of an Order changed after it has been processed?
Please note, the address cannot not be modified after the Order has been processed because your order has already been dispatched.
For further queries plz contact us on :
Phone number: 03132255363 , 03150224573
Email: info.ilsagarments@yahoo.com